1516 Unionport Road
A 3,378-unit Bronx condominium complex managed by FirstService Residential — the same managing-agent firm that manages 432 Park Avenue in Manhattan. On the public record as of 2026-05-24: 5,495 lifetime HPD violations (the most of any building in the 2,538-building CondosCoopsNYC catalog), 1,416 currently open Class C immediately-hazardous violations, 6,607 lifetime HPD complaints, 11,695 lifetime 311 service requests, 108 housing-court litigations, 1,133 ECB violations totaling $459,508 in fines, and one active city-issued vacate order. The same firm produces opposite outcomes at opposite wealth tiers because there is no regulatory floor that requires the same standard of operational performance regardless of which clients are paying.
EXECUTIVE SUMMARY
Six findings on the catalog’s most-violated BBL.
The six findings below are the documentary core of this investigation. Each is sourced to a primary public record — NYC HPD enforcement systems, NYC DOB Local Law 11 filings, the NYC ECB/OATH enforcement system, NYC 311. The argumentative center of the case study is not the count of violations; it is the regulatory configuration that permits the catalog-extremum count to accumulate at a building managed by a competent professional firm. Sources are at § Primary Sources.
DOCUMENTARY CORE
The six findings.
5,495 lifetime HPD violations — the most of any building in the CondosCoopsNYC catalog of 2,538 buildings
Across the 2,538 NYC condominium and cooperative buildings tracked by CondosCoopsNYC, this single BBL holds rank #1 on total HPD violations by a substantial margin. The 5,495 lifetime violations exceed the total HPD violation count of most entire NYC residential neighborhoods. The HPD enforcement system was designed for a typical building's complaint volume; it does not scale to the configuration documented on this BBL. The fact that the system has, nonetheless, recorded 5,495 violations is itself the operational evidence that the regulatory floor below this number is structurally unworkable.
1,416 currently open Class C immediately-hazardous violations
Class C HPD violations are the most severe administrative-enforcement designation HPD issues short of building condemnation. Class C conditions include no heat, no hot water, severe leak, structural hazard, vermin infestation rising to a documented health threat, and other immediately-hazardous determinations. The 1,416 currently-open Class C count is roughly 100 times the typical NYC residential condominium's currently-open Class C count.
Managed by FirstService Residential — the same firm that manages 432 Park Avenue
The managing-agent firm of record for this building is FirstService Residential, a publicly identified residential property management firm. FirstService Residential is also the managing agent of record for 432 Park Avenue (the subject of Case Study 001). At 432 Park, the firm's public HPD record is comparatively unblemished; at this building, the firm's public HPD record exceeds that of every other building in the CCNYC catalog. The performance differential is not the indictment of the firm; the indictment is of the regulatory regime that does not require the firm to staff and supervise its operations at this building to the same standard it staffs and supervises its operations at 432 Park.
6,607 lifetime HPD complaints · 11,695 lifetime 311 service requests
The HPD complaint system records 6,607 lifetime complaints against this BBL. The NYC 311 service-request system records 11,695 lifetime requests against the address. Both totals are the largest on any single BBL in the CCNYC catalog. The 311 total alone is approximately one request per resident-unit per year averaged over the building's documented complaint history.
1,133 ECB violations · $459,508 in fines · 108 housing-court cases
The Environmental Control Board / Office of Administrative Trials and Hearings record shows 1,133 lifetime ECB violations at the BBL, totaling $459,508 in fines assessed, of which $27,928 remained unpaid as of the most recent CCNYC enrichment refresh. The housing-court docket records 108 lifetime litigations — eight times the typical NYC residential condominium's housing-court case count.
1 active vacate order · SWARMP Local Law 11 status on current Cycle 9
The building carries one active city-issued vacate order against a unit, on the most recent CCNYC refresh. Local Law 11 (FISP) Cycle 9 (the current cycle, opened February 2025) returns fispStatus = SWARMP — “Safe With A Repair And Maintenance Program” — indicating the engineer's report identified facade conditions warranting monitoring and repair. SWARMP is not the most severe classification (UNSAFE would be); it is the second-most-severe classification under the four-tier FISP regime.
THE ARGUMENTATIVE PAYLOAD
What 1516 Unionport Road proves.
A 5,495 HPD-violation lifetime count on a single condominium BBL is, by itself, a striking number. It is the largest such count in the 2,538-building CondosCoopsNYC catalog. It exceeds the lifetime HPD violation count of most entire NYC residential neighborhoods. But the count is not the headline. The headline is the comparison between this building and 432 Park Avenue — both managed by the same firm, both subject to the same regulatory regime, both generating radically different public records.
The wealth tier of the client should not be the de facto regulator.
In every adjacent professional field that New York State licenses, the licensee is subject to a state-level performance floor that does not vary by the wealth of the client. A surgeon is subject to a malpractice standard of care; the standard does not differ between a Medicaid hospital and Memorial Sloan Kettering. A real-estate sales agent is subject to a state code of ethics; the code does not differ between a $200,000 transaction and a $20 million transaction.
In residential property management, New York State imposes no such floor. The managing-agent firm is permitted to staff and operate at any level the contract funds, with no statutory minimum. The state does not benchmark the firm’s performance across the firm’s portfolio. The state does not, in fact, license the firm.
In its absence, the operational floor is what the contracting client can afford to fund. At 432 Park Avenue, that floor is high enough that the firm’s public record is comparatively unblemished. At 1516 Unionport Road, that floor is the public record documented here.
The missing regulatory layer is HPD enforcement-scale escalation + managing-agent licensure.
The current HPD enforcement pathway is structured around individual tenant complaints; an inspector responds to a complaint, issues a violation if warranted, and the case escalates through housing-court litigation if not cured. The pathway scales linearly with complaint volume up to the agency’s inspection-staffing capacity, and then breaks down. A 5,495-violation BBL is the operational evidence that the pathway is broken on this building. The regulatory mechanisms below would, prospectively, prevent further accumulation at any building approaching the same configuration.
This is not a 1516 Unionport problem; this is the system working as designed.
- Case 001 — 432 Park Avenue: there is no independent city engineer who reviews, verifies, or signs off on residential construction. The same managing-agent firm responsible for this building has the comparatively unblemished operational record at 432 Park. The comparison is the indictment of the regulatory floor below the firm, not the firm.
- Case 002 — 775 Riverside Drive: there is no New York State licensure requirement for residential property managers, and there is no statutory floor that requires residential condominiums above a defined size threshold to retain professional management. The 775 Riverside building has no professional firm; this building has a professional firm; both operational records are unacceptable on the public record.
- Case 003 — 1516 Unionport Road (this report): there is no city-imposed maximum HPD violation density per BBL above which the enforcement pathway shifts from per-complaint reactive inspection to per-building proactive inspection. The agency that processes 50 complaints a year at a typical condominium has, at this building, processed enough complaints to occupy a non-trivial portion of the entire borough’s HPD inspection bandwidth.
- Case 004 — 515 East 72 Street: the premise that wealth purchases protection from the structural-safety enforcement gap is not supported by the public record. A 40-floor Upper East Side luxury tower carries UNSAFE Local Law 11 designation on the current cycle.
These are four instances of the same structural feature. The configuration of any specific building varies; the underlying regulatory gap is constant.
POLICY RESPONSE
What a working system would look like.
A regulatory regime designed to prevent the 1516 Unionport operational-collapse outcome would include, at minimum, the following six components.
- 1
Per-BBL HPD escalation threshold + city-funded proactive inspection
When a BBL accumulates more than a defined threshold of open Class C violations (e.g., 50), HPD is authorized and funded to conduct a comprehensive proactive inspection of the entire building at the city's cost, with findings published to the same public-record system that hosts the underlying violations. The current pathway processes complaints individually; it does not aggregate.
- 2
Automatic city-initiated receivership-review threshold
When a BBL exceeds a defined open-violation count (e.g., 500 Class C open or 1,000 total open), city counsel is required to file a receivership-review petition under existing or amended NY Real Property Law. The proceeding determines whether receivership is warranted; the threshold ensures the proceeding is initiated rather than left to the discretion of a private petitioner.
- 3
New York State residential property management licensure
A state-level license for residential property management firms, obtained by examination at the firm level, with continuing-education requirements, fidelity-bond and errors-and-omissions insurance floors, and a disciplinary body with suspension and revocation authority. The license is held by the firm; the firm's authority to operate at any building in the state is contingent on the license being in good standing.
- 4
Managing-agent firm-level transparency disclosure
Annual public disclosure by each licensed managing-agent firm of: total managed buildings, total managed units, HPD-violation-per-unit distribution across the firm's portfolio (mean, median, top-decile, worst-performing building). Searchable by firm name on a publicly maintained NYS DOS site. Light-touch transparency lever; no operational requirement, only a disclosure requirement.
- 5
HPD enforcement-pathway integration with managing-agent licensure
When HPD issues a Class C immediately-hazardous violation, the agency's escalation pathway runs through the licensed managing-agent firm of record. When a building has more than 90 days of unresolved Class C violations, the licensed managing-agent firm of record is subject to automatic disciplinary review at the state level, with the firm's license at stake.
- 6
Statutory minimum managing-agent staffing-per-unit floor
A state regulation that sets a per-managed-unit staffing-hours minimum for the licensed managing-agent firm of record. The firm is permitted to staff above the minimum at the client's contractual budget; the firm is not permitted to staff below the minimum at any client's budget. The floor exists below the lowest-funded contract the firm might consider accepting.
WHY NONE OF THIS EXISTS
The political economy.
The New York State Legislature has the authority to create a managing-agent licensure regime and to set a statutory staffing floor. The New York City Council has the authority to set the per-BBL HPD enforcement escalation threshold and to fund proactive inspection above that threshold. HPD has the authority to administer such an inspection program. The NYC Public Advocate has the authority to publish firm-level transparency disclosure — the Worst Landlord Watchlist is the institutional precedent.
The reason these mechanisms do not exist is the now-familiar pattern: the harm is documented but distributed (residents at thousands of buildings each individually paying the cost), and the constituency benefiting from the status quo is concentrated. The asymmetry is a political asymmetry, not a market asymmetry, and political asymmetries are addressable.
WHAT THIS REPORT ASKS YOU TO DO
Five reader paths.
If you are a New York State legislator
Introduce or co-sponsor a managing-agent firm-level licensure bill and a statutory staffing-floor amendment to NY Real Property Law. Co-sponsor an amendment authorizing automatic city-initiated receivership review at a defined per-BBL violation threshold.
Reform precedents →If you are a New York City councilmember
Appropriate funds for HPD to conduct comprehensive proactive inspections at buildings above a defined open-Class-C threshold. Direct HPD to publish, annually, the list of all BBLs with more than 50 open Class C violations and the disposition of each.
Letter generator →If you are a tenant or unit owner here
This report makes no claim about your specific unit or situation. The public-record outcome at the BBL is documented; the public-record outcome at any specific unit is not the subject of this investigation.
Read the issue page →If you are a prospective buyer
Ask for the building’s HPD violation history broken out by Class A / B / C, the building’s open-violation count, the building’s housing-court litigation count, and the firm-level performance disclosure for the building’s managing agent of record. If any are unavailable, treat that as a finding.
Buyer’s guide →If you are a journalist
The documentary chain is fully primary-source-cited and freely reproducible. Sources are below. Cite as: “CondosCoopsNYC, ‘1516 Unionport Road — Public Interest Investigation,’ 2026.”
Press kit →EVERY CLAIM, SOURCED
Primary sources.
Every factual claim maps to a primary record. The complete source
index lives at 03_Case_Studies/003_1516_Unionport_Road/08_primary_sources.md
in the open CondosCoopsNYC repository. The major source families:
- Building identifiers: NYC PLUTO 25v4 (BBL 2039437501, BIN 2096723, 3,378 units, 2,409,161 sqft); NYC DOF Property Tax (assessed value $78,667,608)
- Managing-agent identification: CCNYC managing-agent enrichment (FirstService Residential, agent slug
firstservice; cross-portfolio comparison with 432 Park Avenue under the same firm) - HPD enforcement (catalog rank #1): Open and Closed Violations (
wvxf-dwi5, 5,495 lifetime / 1,527 currently open / 1,416 Class C immediately-hazardous); HPD Complaints (uwyv-629c, 6,607 lifetime); HPD Litigation (59kj-x8nc, 108 housing-court cases); HPD Vacate Orders (1 active) - Facade-safety enforcement: NYC DOB FISP / Local Law 11 (
fispStatus = SWARMPon current Cycle 9) - DOB activity: 17 DOB Job filings + 5 DOB NOW Build permits + 6 DOB Complaints
- ECB/OATH enforcement: 1,133 lifetime violations totaling $459,508 in fines ($27,928 unpaid balance)
- 311 service requests: 11,695 lifetime against the address (catalog #1)
- Rent-stabilization registration: NYS DHCR 2024 registered; 375 rent-stabilized units in the 2017 tax-bill extract (down from 2007 peak of 556)
- LL84 benchmarking disclosure: ENERGY STAR Score 100/100, Site EUI 19.2 kBtu/sqft·yr
- NYC Public Advocate Worst Landlord Watchlist: snapshot recorded 2026-04-19
NYC Open Data fields are re-pullable by any reader using the NYC
Open Data SODA API and the building’s BBL
(2039437501). Methodology & refresh schedule:
/methodology/.